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For many taxpayers, the most frustrating part about doing their taxes is getting ahold of a real person at the IRS. The IRS is understaffed and unprepared to take on the daily volume of phone calls they receive. Unfortunately, this has caused callers to struggle with navigating the menu maze and being put on hold for hours only to have the line drop. Although there are plenty of potential solutions that don’t involve calling, I will touch on these after answering the main question. Here are the most important steps to take when you must talk to an IRS agent. There are some things you can do online through the IRS website, skim through to the bottom to view those topics/questions.
Hopefully, you are connected with someone who can help get you the answers you need. It’s not uncommon for taxpayers to be disconnected while on hold or to be told to call back later. If this happens to you, simply follow these steps again in the morning. For immediate assistance check www.irs.gov for answers to the following questions.
If you can’t get what you need from your employer, you can get W2s and 1099s from the IRS website www.irs.gov.
If you file your taxes with a tax preparer they should provide you with the following payment services.
If you need to pay an amount due by yourself follow these steps.
Calling the IRS may leave you with more questions to resolve. Whatever your problem, we are here to help. Each year we try to cover some of the most important topics that affect taxpayers.
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