Understanding What TAS Can and Cannot Do When Your Refund Is Delayed

When a tax return hits a serious roadblock—identity theft, hardship, long-term IRS review, or unresolved transcript freezes—many taxpayers turn to the Taxpayer Advocate Service for help. TAS is often seen as the last resort when your refund seems permanently stuck. But once your case is in their hands, it’s common to wonder:

Why is my refund still at TAS, and why is it taking so long?

The reality is that TAS has a very specific mission and limited authority. While they can speed up IRS communication, open internal cases, and remove unnecessary delays, they cannot skip required IRS reviews or override certain freezes. Understanding how TAS works is the key to knowing what to expect—and how long relief might take.

What Is the Taxpayer Advocate Service?

The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers experiencing:

• Financial hardship
• Long refund delays
• System issues
• IRS errors
• Repeated notice cycles
• Problems that standard IRS channels cannot resolve

TAS does not replace the IRS—rather, it pushes the IRS to act when your return has stalled.

Why Refund Cases Get Sent to TAS

Your case may be accepted by TAS if:

• Your refund has been delayed more than 12 weeks
• You received repeated notices without resolution
• You are facing eviction, utility shutoff, or hardship
• Your return is stuck in identity theft status
• You cannot get updates from normal channels
• There is a processing error needing manual correction
• Your transcript shows long-standing holds such as TC 570 or TC 810

TAS steps in when your return is not progressing and the IRS is not providing answers.

What TAS Can Actually Do for Your Refund

TAS has more access than regular IRS customer service but still has defined limits.

Here is what TAS can do:

1. Contact the IRS directly

They can reach the exact IRS department handling your case.

2. Request a manual review or correction

If your return is stuck due to an internal system error, TAS can request IRS intervention.

3. Push your case forward when it has stalled

They advocate for action, not delays.

4. Monitor your case during identity theft resolution

They ensure the IRS is actively working on it instead of waiting in a backlog.

5. Provide clearer explanations

TAS can explain why your return is delayed and what steps are still needed.

6. Request expedited processing for hardship

If your situation qualifies, TAS can request priority handling.

What TAS Cannot Do

Many taxpayers misunderstand the limits of TAS. Here is what TAS cannot do:

1. They cannot override mandatory IRS review periods

If your return is under:

• Identity theft review
• Income verification
• Dependent verification
• Fraud review
• Amended-return audit
• EITC/CTC due diligence review

TAS cannot make the IRS skip required steps.

2. They cannot release a refund held by TC 570, TC 810, or TC 971

Only the IRS department assigned to your freeze code can clear those holds.

3. They cannot force the IRS to issue a refund if documents are still missing

You must provide complete information.

4. They cannot shorten multi-agency verification

Some cases require Social Security Administration or Healthcare Marketplace verification.

5. They cannot give you a date when your refund will arrive

They can only give estimates based on processing patterns.

TAS has authority to push the IRS, not override it.

Why TAS Cases Still Take So Long

Even with TAS assistance, most cases require:

• Manual transcript corrections
• Identity verification
• W-2 or employer contact
• Marketplace verification for 1095-A issues
• Clearing TC 570 holds
• Removing TC 810 freezes
• Reviewing dependents claimed on multiple returns
• Waiting for IRS backlogs to move
• Technical corrections to old-year returns
• Income matching with employer wage records

These tasks cannot be automated and often require multiple IRS units.

Typical timelines:

Standard TAS refund case

8–12 weeks

Complex identity theft or TC 810 freeze

12–20 weeks

Cases requiring multiple IRS departments

4–6 months

Cases involving amended returns

Up to 20 weeks or more

Even with TAS, most taxpayers do not get same-day or same-week results.

What to Expect After TAS Accepts Your Case

Once TAS takes your case, this is the typical workflow:

1. Initial Contact

Your advocate introduces themselves and gathers details.

2. Documentation Request

TAS may ask for:

• W-2s
• Birth certificates
• ID verification
• Marketplace forms
• Proof of hardship
• Prior IRS notices

3. IRS Contact and Case Opening

TAS opens an internal “Operations Assistance Request” (OAR) with the IRS.

4. IRS Review Period

The IRS performs required processes or corrections.

5. Regular TAS Follow-Ups

TAS checks on your case every few weeks.

6. Final Resolution

Your transcript should eventually update with:

• TC 571/572 (Hold Released)
• TC 846 (Refund Issued)

7. Closing Letter

TAS sends a final summary after the refund is released.

Signs Your Refund Is Close to Release

If your transcript shows:

• Removal of TC 570 or TC 810
• A new adjustment code (290/291)
• Closing actions (571/572)
• Future-dated cycle updates
• A pending disbursement for TC 846

Your refund is approaching the final release stage.

TAS will often notify you just before TC 846 posts.

If your refund is “with TAS,” it means your return required help beyond standard IRS processing. The Taxpayer Advocate Service can escalate your case, ensure active review, and push the IRS to act—but they cannot override mandatory reviews or release refunds on their own.

Expect the process to take several weeks to several months, depending on the freeze codes involved and the complexity of your situation. TAS is not a shortcut, but it is the best resource for breaking through IRS bottlenecks when your refund is stuck.