IRS Where's My Refund? Refund Status Messages What does your tax refund status look like…
When you check your tax refund status at IRS.gov or on the IRS2GO app you may get a refund status from the IRS Where’s My Refund? site telling you “We are sorry, we cannot provide any information about your refund.”
There may be something wrong with the tax return you filed and the information on file in the IRS database. Once your tax return reached the IRS the tax return may not have met the initial acknowledgment tests or another problem was discovered. If you are seeing this message wait a few days or a week and check back.
Identity Verification Requirements
The system has frozen your return due to an Identity Verification Issue and the IRS will be sending an Identity Verification Notice by mail with more instructions.
If the mobile and web app is showing “We cannot provide any information about your return” try dialing 1-800-829-1954 to check your tax refund status.
Go back and check the actual tax return for the correct information. Numerous failed refund status attempts with incorrect taxpayer information will cause the IRS to lock your account and the system will follow up with a letter to verify your identity.
Most of the time when you see the “we cannot provide any information about your return” message you will be required to verify yourself with the IRS. The IRS will issue a 5071C Notice in the mail with a code and a phone number wanting you to verify the information you submitted on your tax return. If you do not receive any letters or see any updates or changes to your refund status within 21 days you may want to try to call the IRS for assistance.
We have noted that some taxpayers may see the “we cannot provide any information about your return” message for up to 2-4 weeks before updating back to a normal processing screen. These are simple cases the IRS systems can correct without further information. But for the majority of filers stuck on this message, we have noted that the taxpayer will have to wait for an identity verification letter or may need to visit their local IRS branch to verify who they are.
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