“We cannot provide any information about your refund” means that the IRS Where’s My Refund? tool was unable to provide you with details about the status or progress of your refund at the time of verification.
In some cases, it could also mean that your refund request has been denied or is still under review, and the IRS is not authorized to share that information with you due to privacy or legal reasons.
In such a situation, it is advisable to contact the IRS customer service or support team for more information on the specific reason why they cannot provide any information about your refund, and what steps you can take to resolve the issue.
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